Lance Ops

Lance Ops is the all-in-one operations app for hotel teams. Housekeeping, front desk, engineering, and managers run their entire shift from one place, room boards, inspections, work orders, messaging, and calls, all updating in real time across the property.

Built for the floor, not the back office. Tap your name, enter your PIN, and you're working.

WHAT YOU CAN DO
Live room board — every room's status updates in real time. Tap a room to start an inspection.
Room inspections — run a 12-point checklist or a quick 1–5 rating, add notes and photos, then approve, send back, or self-fix.
Departures & DND rounds — work through checkouts and do-not-disturb checks room by room.
Work orders — log maintenance issues with photos, then assign, track, and resolve on the spot.
Preventive maintenance — complete scheduled PM tasks and equipment readings without paper.
Team messaging — chat with coworkers across departments, in your own language.
Staff-to-staff calls — call any teammate directly from the app, no radios or personal numbers.
Guest messaging — handle guest texts and requests.
Announcements & alerts — stay on top of what's happening across the hotel.
Knowledge base & guides — SOPs and answers when you need them, plus wake-up calls, notes, and more.

WORKS THE WAY HOTELS DO
Real-time sync across every tablet and phone on the property.
Multilingual — English, Spanish, Chinese, and Portuguese.
Designed for shared front-desk tablets and personal phones alike.

Lance Ops is for staff at hotels using the Lance platform and requires an account provided by your property. Sign in with your staff PIN to get started.