My Disney Experience

My Disney Experience

Disney Electronic Content, Inc.
4.8 6,523 Free

App information

Version
8.26.1
Download size
529.89MB
First released
2026-09-09
Developer
Disney Electronic Content, Inc.
Bundle ID
com.disney.MyDisneyExperience
Category
Lifestyle (133,806)
Developer website
disneyworld.disney.go.com/help
Store rating
★ 4.8 / 5 · 6,523 ratings

Screenshots

Screenshots come from the App Store listing. They are shown at full aspect ratio, never cropped. Click to enlarge.

Reviews & Analysis

4.86,523 ratings
5★ 390
4★ 40
3★ 32
2★ 38
1★ 215

These are collected review samples, not all reviews. The star breakdown is calculated from this sample.

User reviews

  • Military Salute ★★★★★ v8.25.0 2026-10-07

    Please Continue the Military Appreciation Annual Passes

    My family had never been to Disney before this year, and thanks to the Military Salute Annual Passes, we’re already on our second trip with another one planned later this year! These passes mean so much to our family, especially our three daughters. The memories we’re making together are priceless, and being able to experience the magic of Disney more than once a year is something we otherwise wouldn’t be able to afford. Without these passes, a Disney trip would likely be something we could only do every few years. Disney’s military passes are an incredible benefit for military families, and I hope they continue to offer them for years to come. They make a real difference for families like ours, and we’re incredibly grateful for the opportunity to make these memories with our kids while they’re young!

  • ZchaseuserC ★☆☆☆☆ v8.25.0 2026-10-07

    Rainy day

    Rainy day. I left my umbrella on Astro orbiter. I rode down. Let the person at the bottom know I left it. And she said- sorry none found. It’s pouring down rain and I’m sure they just didn’t bother to check.

In-App Purchases 4 items · USD

Item

¥0CNY

30 Day Memory Maker

¥1498CNY

Mural of Memories

¥68CNY

One Day Memory Maker

¥598CNY

About

SUMMARY

## 核心定位与痛点解决 My Disney Experience 是华特迪士尼世界度假区的官方配套应用,其核心定位是作为游客在乐园内的一站式数字助手,试图解决从行前规划到园内游玩的全流程需求。具体痛点包括:获取实时排队时间、预约餐厅和游乐设施、管理门票和酒店预订、园内导航以及移动点餐。产品逻辑是将所有线下服务数字化并集成于单一入口,理论上能减少游客的决策成本和时间浪费。然而,从用户评论来看,这一愿景与实际体验存在显著落差aty。 ## 核心功能与实测体验剖析 1. 实时排队时间与地图导航 官方描述称提供实时等待时间、演出时刻和GPS导航。但大量评论指出,地图加载缓慢、经常不更新,甚至无法显示等待时间。用户“Maps”提到:“地图慢且不加载或更新”,另一用户“So many bugs!”表示:“一半时间App拒绝显示等待时间,经常卡死。”此外,有用户反映实际排队时间与App显示严重不符,如西班牙语评论称:“App显示20分钟,实际排了一小时。”这直接影响了游客的行程规划效率。 2. 移动点餐与餐饮预订 移动点餐功能被官方作为便捷亮点,但评论中频繁出现崩溃案例。用户“Crashes too much”说:“无法移动点餐,因为崩溃。”用户“Mobile order didn’t work”详细描述:“在Rosie’s All American Cafe尝试多次移动点餐,App在完成订单时崩溃。”餐饮预订同样问题重重,用户“PLEASE fix dining reservations”抱怨:“从App预订餐厅令人愤怒,点击菜单后无法返回选择其他位置,会跳回主菜单并出现故障。”还有用户指出预订日期受限,只能预订第一天而非整个住宿期间。 3. 账户与门票管理 官方强调可管理门票、预订和计划。但登录问题成为高频痛点。用户“Trouble logging in”说:“反复登录困难,删除重装无效,甚至Epcot客服也束手无策。”用户“Update your app”表示:“五分钟内登录三次,App无法保持登录状态。”此外,门票同步问题突出,用户“Tickets don’t sync!”指出:“多人出行从未正常工作,总是需要打电话。”有用户购买门票后信用卡被扣款但未收到门票,如“Tickets not sent”所述。 ## 客观优缺点权衡 (Pros & Cons) 优势: - 功能集成度高:一个App覆盖购票、预约、导航、点餐、酒店开门等,减少切换多个应用的麻烦。 - 官方信息权威:园区运营时间、演出时刻等数据来源官方,理论上准确可靠。 - 与MagicBand+等硬件联动:支持通过App解锁酒店房门、关联PhotoPass照片,形成生态闭环。 缺点: - 稳定性差:闪退、卡顿、加载缓慢是评论中的高频词,严重影响园内使用。 - 用户体验糟糕:界面复杂、导航逻辑混乱,用户“Love Disney, HATE this app”直言“UX/UI绝对是垃圾”。 - 付费门槛高:Lightning Lane等快速通行服务需额外付费,且价格不菲,用户抱怨“ Lightning Lane让富人插队”。 - 隐私权限要求过多:强制要求位置、蓝牙等权限,否则部分功能不可用,引发隐私担忧。 ## 适用人群与选型边界 推荐使用人群: - 计划前往华特迪士尼世界度假区的游客,尤其是需要提前预约餐厅和游乐设施的游客。 - 已购买MagicBand+或Memory Maker,希望整合照片和酒店服务的游客。 - 习惯使用数字工具规划行程的年轻游客。 不推荐使用场景: - 对App稳定性要求高的用户,尤其在园内依赖实时信息时,建议提前打印纸质地图并记录关键信息。 - 注重隐私、不愿授予过多权限的用户,可考虑仅使用网页版完成必要预订。 - 老年游客或对技术不熟悉者,App的复杂交互可能增加负担148。 横向替代方案考量: - 环球影城等竞品App在稳定性和易用性上口碑更好,用户“Horrible universal much better”称“环球影城App容易得多”。 - 对于仅需基本信息的游客,迪士尼官网移动网页版可完成部分功能,无需安装App。 ## 编辑部综合裁定 (Verdict) My Disney Experience 在功能设计上试图成为迪士尼世界的数字中枢,但实际表现远未达到官方宣传的水准。其核心问题在于技术稳定性不足和交互设计混乱,导致用户在实际使用中频繁遭遇挫折。尽管它几乎是游玩迪士尼世界的“必需品”(如预约餐厅、购买Lightning Lane),但用户不得不忍受闪退、登录困难和缓慢的响应。 从定价角度看,App本身免费,但内置的付费服务(如Lightning Lane、Memory Maker)价格高昂,且体验与投入不成正比。用户评论中反复出现的“昂贵”“被宰”等词汇反映了对价值的质疑。 综合来看,这款App目前仅适合作为行程管理的辅助工具,游客应做好心理准备并准备备用方案(如截图保存预约信息、使用网页版)。我们期待迪士尼能彻底重构App,提升稳定性和用户体验,而非仅仅堆砌功能。在现状下,建议游客保持耐心,并优先使用网页版完成关键操作。

FAQFAQPage

Is this app free?

The app itself is free to download, and it has 3 in-app purchase items.

Who made it?

The developer is Disney Electronic Content, Inc., and the app identifier is com.disney.MyDisneyExperience.

When was it first released?

It was first released on 2026-09-09, according to our own database record.

Does it have good ratings?

The App Store gives it 4.8 out of 5, from 6,523 ratings.

Every number in these answers comes from the data shown above on this page.