Item
¥0CNY
App information
- Version
- 4.2.102
- Download size
- 392.35MB
- First released
- 2026-08-07
- Developer
- United Air Lines
- Bundle ID
- com.united.UnitedCustomerFacingIPhone
- Category
- Productivity (96,543)
- Developer website
- hub.united.com/united-app-travel-enhancements-2019-2625355292.html
- Store rating
- ★ 4.9 / 5 · 11,266 ratings
Screenshots
Screenshots come from the App Store listing. They are shown at full aspect ratio, never cropped. Click to enlarge.
Reviews & Analysis
User reviews
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Treated like dirt by United ★☆☆☆☆ v4.2.99 2026-10-07
Worst travel experience ever
I had duplicate reservation. I forgot to cancelled one of them. United sent an email indicating they cancelled the economy reservation. No problem so far. I flew out on the other round trip reservation first class. They cancelled my return trip. When asked why they said you had a double book reservation. I asked his is that when you cancelled it already. I asked o be rebooked on a 6:10 flight. Because I complained about having to pay and extra $1408 when it wasn’t my fault. They refused to waive the fee steering me toward a later flight. Once a supervisor was involved an hour later they cl add I’m the the earlier flight was no longer available unless I flew stand by.hmmm! If there is seat on stand by they have a seat for a customer who paid gif a first class seat.
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Carmine from Fl ★★★★★ v4.2.99 2026-10-07
One of the best apps out there!
I have rarely found an app that is so user friendly and has so many helpful options. Whoever created the app has an amazing ability to think of what the passenger needs and to make that person’s experience the best possible one.
In-App Purchases 1 items · USD
About
SUMMARY
## 核心定位与痛点解决 United Airlines 应用是美联航为旅客提供的一站式出行管理工具，旨在覆盖从航班搜索、预订、值机、行李追踪到机上娱乐的全流程。其核心逻辑是将原本分散在机场柜台、官网和客服电话中的服务整合到移动端，以减少旅客在机场的等待时间，并提升美联航自身的运营效率。 从用户反馈来看，应用确实在部分功能上实现了这一目标，例如电子登机牌、实时航班动态和 Apple Watch 锁屏提醒等功能，为常旅客提供了便利。然而，应用在实际使用中却引发了大量负面体验。用户普遍抱怨其界面设计笨拙、操作流程冗长，且过度强调附加销售（如座位升级、行李费、信用卡推广），导致核心出行功能反而被边缘化。对于不熟悉数字工具的旅客（尤其是老年乘客），应用的学习门槛较高，进一步加剧了使用困难。 ## 核心功能与实测体验剖析 1. 值机与登机牌功能 值机是应用最核心的功能之一，但也是用户抱怨最集中的环节。多位用户反映，应用在值机时强制要求用户绑定信用卡，即使无需托运行李或购买任何附加服务。例如，有用户写道：“为什么我需要提供信用卡才能值机？”、“我只是想查看登机牌，却被迫输入卡号。”这种设计不仅显得不信任乘客，也引发了隐私和财务安全的担忧。此外，值机流程本身也常出现卡顿或死循环，有用户表示“反复输入护照信息却无法保存”，或“登录应用四次才能完成值机”。这些技术问题导致用户无法高效完成出行准备，部分用户甚至因此错过航班。 2. 行李管理与费用结算 行李服务是另一个高频痛点。应用内行李政策显示混乱，用户反映“免费随身行李”和“必须付费”的提示自相矛盾，导致在机场被额外收费。例如，有用户提到：“预订时显示免费随身行李，到机场却被收取65美元。”此外，应用要求用户预存信用卡以支付行李费，这一流程被广泛批评为“多此一举”和“强买强卖”。有用户指出，即使是 MileagePlus 会员或持有联名信用卡，应用也常无法识别其免费行李权益，导致重复付费。行李追踪功能虽然存在，但并未有效缓解行李丢失或延误的投诉。 3. 航班改签与行程管理 航班延误或取消时的改签体验同样不佳。用户反馈，应用提供的改签选项不清晰，有时出现空白按钮或错误跳转，甚至误扣费用。例如，一位用户描述：“航班延误后，应用让我选择新航班，但界面空白，我随机点击了一个蓝色按钮，结果被扣款。”此外，应用内部分功能（如行程变动通知）依赖外部浏览器，导致体验割裂。用户普遍认为，应用在处理突发状况时缺乏灵活性，无法提供及时的人工支持，迫使旅客在机场排队或拨打客服热线。 ## 客观优缺点权衡 优势： - 整合性强：应用集成了航班搜索、值机、行李追踪、机上娱乐和 MileagePlus 账户管理，功能覆盖面广，对于熟悉数字操作的用户，可以一站式处理多项出行事务。 - 实时通知：航班动态、登机口变更和行李状态推送及时，锁屏和 Apple Watch 通知功能有助于旅客快速获取信息。 - 会员权益可见： MileagePlus 会员可查看里程余额、兑换奖励机票，且部分航班提供免费 Starlink Wi-Fi，对高等级会员有一定价值。 缺点： - 强制信用卡绑定：值机和行李结算强制要求用户保存支付方式，被广泛视为“荒谬”和“不信任乘客”，尤其对于无附加消费的旅客，这一要求毫无必要，且引发隐私担忧。 - 界面与交互问题：应用导航混乱，功能层级深，用户需多次点击才能找到核心功能；且常出现登录循环、保存失败、空白按钮等Bug，稳定性差。 - 费用不透明与过度收费：行李费、座位费等附加费用在应用内展示不一致，导致用户被“隐性收费”，且应用频繁推送信用卡广告，干扰使用。 ## 适用人群与选型边界 建议使用： - 高频美联航常旅客：对于经常乘坐美联航且熟悉数字工具的用户，应用可提供便捷的值机、登机牌和航班提醒功能，且 MileagePlus 会员可享受免费 Wi-Fi 等权益。 - 偏好自助服务的乘客：如果用户不介意额外的行李费和信用卡绑定，且能接受一定的学习成本，应用可减少机场排队时间。 不建议使用： - 不熟悉智能手机的旅客：老年乘客或技术恐惧者会因应用操作复杂而受阻，建议使用机场柜台或人工客服。 - 对费用敏感的乘客：应用强调附加销售，行李费、座位费不透明，且强制信用卡绑定，容易引发不满，建议选择其他航空或通过官网/客服预订。 - 有特殊行李需求的乘客：如携带超大或超重行李，应用内无法申报，需到机场人工处理，体验不佳。 替代方案考量： - 若注重简洁与公平，可考虑 Southwest 或 JetBlue，其行李政策更透明，应用体验更友好。 - 若需频繁改签或特殊服务，Delta 或 American 的应用在客户支持上口碑更好。 ## 编辑部综合裁定 United Airlines 应用在功能覆盖上试图提供全面的出行服务，但其执行存在严重缺陷。核心问题在于：应用将附加销售置于用户体验之上，强制信用卡绑定、费用展示混乱、界面不稳定，导致基本功能（如值机）都难以顺畅完成。对于常旅客，应用或许可作为查询工具，但作为主要出行管理平台，其可靠性不足。鉴于用户反馈中大量提及“永远不再飞美联航”，我们建议普通旅客谨慎选择，或做好备用方案（如使用官网或人工客服）。美联航应优先修复关键Bug，并重新考虑其强制信用卡策略，否则应用将继续成为用户流失的催化剂。
From the App Store SourceMeet the United app From planning, to booking, to day of travel, we’ve got you covered. On our app you can: • look for flights across our global network and book them easily • check in for your flight and get your boarding pass before you get to the airport • change seats, or flights, if something better becomes available • make sure you’re prepared for your trip with our Travel-Ready Center • add your bags, drop them at bag drop shortcut and track them along your journey • get real-time updates on boarding progression so you know when it's your turn to board • view flight updates, transfer time and gate info all in one place to feel prepared for your connection • see live updates on your lock screen and Apple Watch • use our built-in Terminal guide and airport maps to find your gate and navigate the airport with ease • watch movies, play games and pay for inflight snacks and drinks while you’re in the air • enroll in MileagePlus or manage your MileagePlus account and use your miles to book award travel in our app • use high-speed inflight Wi-Fi enabled by Starlink which is now available on select flights, free for MileagePlus members • talk, text or video chat with an agent if you have any questions • figure out your next move if your flight is delayed or canceled
FAQFAQPage
Who made it?
The developer is United Air Lines, and the app identifier is com.united.UnitedCustomerFacingIPhone.
When was it first released?
It was first released on 2026-08-07, according to our own database record.
Does it have good ratings?
The App Store gives it 4.9 out of 5, from 11,266 ratings.
Every number in these answers comes from the data shown above on this page.