AirAsia MOVE: 机票与酒店

AirAsia MOVE: 机票与酒店

AirAsia Berhad
4.6 32,158 Free

App information

Version
12.56.1
Download size
351.42MB
First released
2026-09-11
Developer
AirAsia Berhad
Bundle ID
com.airasia.mobile
Category
Lifestyle (133,806)
Developer website
www.airasia.com
Store rating
★ 4.6 / 5 · 32,158 ratings

Screenshots

Screenshots come from the App Store listing. They are shown at full aspect ratio, never cropped. Click to enlarge.

Reviews & Analysis

4.632,158 ratings
5★ 77
4★ 29
3★ 54
2★ 75
1★ 747

These are collected review samples, not all reviews. The star breakdown is calculated from this sample.

User reviews

  • Negev Goldberg ★☆☆☆☆ v12.54.0 2026-09-29

    Title: They only care about your money, not about you! Avoid this airline!

    We are a family of 5 (2 adults and 3 young children) who booked a flight from Boracay to Manila. What was supposed to be a nice family vacation turned into an absolute nightmare because of AirAsia's greed. After completing check-in and boarding, we were stopped for a carry-on baggage weight check. They claimed we were 25 kg over the limit—which is ridiculous because their allowed cabin weight is so small you can barely bring a small backpack. We explained to the staff that we had a connecting flight in Manila with a completely different airline and could not risk checking our bags into the cargo hold. We even offered to pay an extra fee just to keep them with us in the cabin, but they completely refused and blocked us from boarding. Instead, we were forced to stand for 20 minutes in unbearable heat with three young children. We weren't the only ones—it was a total scam. They stopped about 60% of the passengers! People who were just 1 kg over, or people with a single tiny suitcase, were forced to either wear all their clothes in the heat or check their bags. At first, the staff told us to check one bag, then two, then suddenly four! Everyone was forced into a tiny, overheated hallway, ripping their bags open. The staff kept repeating that "it’s protocol and for safety," but that is a complete lie. It is purely a money-grabbing trap to extort passengers at the gate. We paid a lot of money for 5 tickets just to get our family home safely. There is only one way to summarize AirAsia: SHAME ON YOU. All the awards they claim to have won must be completely fake. Do yourself a favor and never fly with them.

  • SomeUserDuh ★☆☆☆☆ v12.54.0 2026-10-02

    Horrible App

    The whole user experience and interface is absolutely terrible. Constant loads and having to re-enter already previously given flight information because their back button returns the user back to the main screen. Non-stop cloud-flare checks that seem to go in loops and never stop. Do you guys not test your app before releasing updates?!

In-App Purchases 1 items · USD

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About

SUMMARY

## 核心定位与痛点解决 AirAsia MOVE 是亚航官方推出的综合旅行服务平台,旨在将机票预订、酒店住宿、地面交通和目的地活动整合到一个应用中。其核心卖点在于通过 SNAP 打包服务节省最高 30% 的费用,并利用亚航的航线网络为旅客提供一站式解决方案。然而,从用户反馈来看,该应用在解决旅行预订痛点的同时,自身却制造了新的痛点。大量用户遭遇无法登录、应用闪退、加载缓慢和支付失败等问题,使得基本的预订流程变得异常困难。对于亚航的常旅客而言,该应用本应是管理航班和享受会员权益的便捷工具,但实际使用中却因技术问题而形同虚设。 ## 核心功能与实测体验剖析 ### 航班预订与管理 官方描述强调“秒级预订特价机票”和“手机值机”功能,但用户反馈却截然相反。多位用户反映在购票过程中反复遇到“request failed”错误,或在输入乘客信息时被迫输入无法显示的图片验证码,导致预订流程中断。一位用户抱怨“买个机票买了一个钟还买不到,不停以各种弹窗逼我退回填出发目的地的页面”。值机功能同样问题频发,有用户表示“值机都刷不进去”,甚至有人花费两小时尝试值机仍未成功。此外,航班信息同步也存在缺陷,用户无法在应用中查看非通过该应用购买的亚航行程,且系统错误地存储了无法修改的旧手机号码,进一步加剧了使用难度。 ### 酒店与 SNAP 打包 酒店预订和 SNAP 打包功能是应用的重要卖点,但用户评论中鲜有提及,这可能是因为基础预订功能已让用户望而却步。部分用户反映在支付环节遭遇困难,如微信支付跳转失败、支付宝被移除以及信用卡验证后无响应等。一位用户提到“用信用卡下单,竟然输入了信用卡手机验证码后直接没反应了,big积分抵现,积分也扣了,订单都没出来”,导致财务损失且无法追踪订单状态。 ### 客户支持与账户管理 24/7 虚拟助手 AskBo 是应用宣传的客服渠道,但实际表现被用户称为“智障”和“无用”。用户普遍反映无法联系到人工客服,没有客服电话或邮箱,提交的问题自动生成案件号后数日即被关闭,且退款申请长期无人处理。一位用户愤怒地指出“只有进的钱没有退的钱”,并形容亚航已“从一个航空公司变成一个诈骗集团”。账户注册和登录也充满障碍,有用户在国内网络环境下“成功打开的几率大概是2%”,且频繁遭遇“网络连接丢失”的提示,导致无法使用。 ## 客观优缺点权衡 (Pros & Cons) ### 优势 1. 价格竞争力:作为低成本航空公司,亚航的机票价格相对较低,部分用户认可其经济性。SNAP 打包服务提供额外折扣,对于预算有限的旅客有一定吸引力。 2. 功能覆盖广:应用集成了机票、酒店、活动、免税购物和 e-SIM 等服务,理论上可以减少用户跨平台操作的麻烦。 3. 亚航常旅客便利:对于频繁乘坐亚航的乘客,应用提供手机值机、电子登机牌和里程累积功能,若技术稳定,本可提升出行效率。 ### 缺点 1. 技术稳定性极差:用户普遍反映应用频繁闪退、加载缓慢、卡顿和报错,尤其在更新后问题加剧,导致无法正常使用。有用户称“从没用过这么垃圾的app”,并吐槽“廉价航空请的也是廉价程序员”。 2. 客户支持形同虚设:缺乏人工客服渠道,虚拟助手无法解决实际问题,退款和纠纷处理效率极低,用户面临经济损失时求助无门。 3. 支付与账户问题:支付方式受限(如微信支付失败、支付宝被移除),且支付过程常中断,造成重复扣费或订单未生成;同时账户注册和登录困难,网络兼容性差。 ## 适用人群与选型边界 该应用较适合以下人群: - 亚航的忠实常旅客,且主要在网络环境稳定的地区(如东南亚)使用,能够容忍技术问题并愿意通过其他渠道(如网页或第三方平台)完成关键操作。 - 追求低价且行程灵活,不依赖应用内客服,能自行处理突发变化的旅客。 不建议以下人群使用: - 对技术稳定性有基本要求的用户,尤其是需要紧急值机或行程变更的旅客。 - 国内用户,因网络问题导致应用几乎无法打开,且有用户反映需翻墙才能使用。 - 需要可靠售后支持的旅客,退款和客服缺失可能导致严重损失。 替代方案:建议考虑通过 Agoda、携程等第三方平台预订亚航机票,这些平台通常提供更稳定的预订体验和客服支持,但可能无法享受亚航专属促销或里程累积。对于酒店预订,可选用 Booking.com 或 Agoda,其应用稳定性远超 AirAsia MOVE。 ## 编辑部综合裁定 (Verdict) AirAsia MOVE 在功能设计上具备一定广度,但其糟糕的技术实现和客服缺位严重削弱了实用价值。用户评论中充斥着“诈骗”“垃圾”等负面评价,反映了应用在核心流程上的崩溃性缺陷。尽管亚航机票价格有优势,但应用的不稳定性可能抵消这一优势,尤其对于需要可靠服务的旅客而言,风险过高。建议亚航方面优先修复闪退和登录问题,增设人工客服渠道,并优化支付流程。在此之前,普通用户应谨慎使用,选择更稳定的替代方案。

FAQFAQPage

Who made it?

The developer is AirAsia Berhad, and the app identifier is com.airasia.mobile.

When was it first released?

It was first released on 2026-09-11, according to our own database record.

Does it have good ratings?

The App Store gives it 4.6 out of 5, from 32,158 ratings.

Every number in these answers comes from the data shown above on this page.